Now We Got a Blog & a Vlog WOOT!

Hi Justin,

I like that you and Shaunna answers the up front email questions.

The main reason being that you have made the choice to have a home business working from home.

Your business structure is set up to have you and Shaunna as the up front marketers of your business and I like it that way.

It removes all falseness.

Sure I follow your marketing buddies and check out their products. But it is you and Shaunna that I listen to for up to date feedback on what is happening out there.

Its nice dealing and listening to people that care.

Hope that helps,

Denise

Would I LIKE to be able to call any business owner at any time and have them drop everything and talk to me for as long as I wanted about whatever I wanted for free? Sure. Do I EXPECT it? Absolutely not.

There's nothing snobbish about a person who's time is worth (in some cases) thousands of dollars per hour putting gatekeepers between them and the leaching masses and refusing to give their time away for free to whoever asks.

At the other end of the spectrum, there's nothing wrong with somebody who's busting their butt trying to build their business to the point where it supports their family shielding themself from random interruptions so that they can knuckle down and get some work done.

Unless what you bought from someone IS access to them, I don't think you have any right to EXPECT access to the individual. You do have a right to a product that performs as advertised and a level of support appropriate to how much you spent with them.

That's not to say that it's not advantageous to everyone when "the man" interacts with customers, but there HAVE to be limits.

Getting back to the question of private domain registrations, I hate 'em -- not because I want to access to every business owner's personal phone number or email address, but because sometimes I just want to know who the heck owns a particular website.

If you don't want to list your personal contact information in your DNS records, just get a Google Voice or Skype-in number, a PO Box, and a support email address and use them.

My DNS records list my Google Voice number, which goes straight to voice mail for anyone I don't have in my address book. The outgoing message directs people to my help desk. If they leave a voice mail message, Google Voice transcribes it (imperfectly, but close enough -- I can listen to it if I need to) and emails it to...you guessed it (or not) my helpdesk, which creates a new ticket. My outgoing message tells people to leave an email address in their voice message, which I can enter into the support ticket (I modified my helpdesk software to make that easy) if I don't want to call them back.

If that's being a snob, then so be it. The first time a customer calls you when you're in the middle of something important (a critical project that requires lots of concentration, dinner with your family, sleeping in the middle of the night...) and refuses to get off the phone for an hour, you'll understand.

There ARE people out there who'll consume as much of your time as you'll allow them to. Maybe it makes them feel important. Maybe they just like wasting peoples' time. I don't know. You have to EARN the right to that level of access to a person -- business owner or not. I see absolutely no reason to EXPECT DNS records to publish direct contact information for a business owner. Those records are for contact information for the BUSINESS.

I love the format Justin, keep it coming.

My thoughts on being able to contact a "business owner" is I think it is a great idea and I love it that you are accessible. Many times when you buy a product and go through it you have questions or maybe, call it "babysitting" if you will, you just need someone to say you're on the right path, keep doing what you are doing.

The other thing is many "business owners" toot their horn about helping people to get what you want, but they don't really want to be bothered by the people that buy their products. I guess their mentality is "I've helped them by providing my product." They want to "help" people as long as it is not an inconvenience to them.

My final thought is that many of these same business owners will tell you to get a mentor to be successful. It doesn't make sense to me to only have a one way conversation with a mentor. You are suppose to be able to learn from the mentor's experience. Sometimes, asking one question can point you in the right direction and eliminate some headbanging.

Keep up the great job Justin, love your approach to your business, love your content and your accessibility.

I'm liking them keep them coming Justin!!!

Woooo! Hey Justin/Chaunna,

Enjoyed the first Vlog. I think it's a great format and I want to get involved with it too, I just need a better mic!

Too much SEO? Too right! I think we're more fortunate than in the past where you can actually write for the user now without damaging your SEO too much - you can always compensate by using other SEO methods.

As for is it good that a business owner is contactable? I think so - I mean we've chatted on Skype before when you've been up at a crazy time and I really appreciated that - it's indirectly made me buy some of your stuff (which is great), and I've got a soft spot for you big guy :o)

As Gary V is saying, transparency and accessibility is almost gonna be a USP in itself. Sure, I understand when you have a lot of customers it can be a MISSION to maintain, but with video, you can answer X amount of questions in one hit etc.

Keep up the good work guys!

John

I'm probably going to go against the grain here...

But what is it that you are really looking for as a business owner?

Do you want someone there babysitting you, changing your diapers, making you feel loved, appreciated, and accepted...

Or do you just want to make some friggin money fast!

I don't think that people should have direct contact to anyone unless they prove that they deserve it first...

Buy their product, and actually get off your a$$ and use it, hustle and prove that you take what they are doing seriously, have proof that you have put in the work, and then (and only then) should you be able to have contact with someone...

To many people want to be babysat, and it's just a way to blame others when they don't succeed... (if I only had Mr. Guru breast feeding me his magical make money online booby milk... but he won't... so he's a scammer)

LOOK - if you buy someones product, honestly put in the work, and don't make a dime from it then why would you want to talk to them personally anyways?

You think Frank Kern has the magical cure for you cause he's 'frank kern'?

That's like saying if only I could talk to Robert Deniro then I would magically be the best actor in the world...

No you will be the best actor in the world when you start working, bustin your butt, put in the sweat, get to the point of giving up and not, hustle till you can't even feel your legs anymore, then keep going...

And if you're worth your weight in gold, then one day you will share the silver screen with Mr. Deniro... be able to look him dead in the eye and know without a shadow of doubt that you deserve to be there...

That my friend is pride, and that's what true success is...

Bottom line - you will be able to contact, call or email whatever the 'gurus' once you prove that you should and deserve to be able to...

Very very good points there.

It sure is a case of getting that balance otherwise you will get some clowns want to be baby sat. Ha ha, I love the magical online boobie milk.

I personally don't mind helping people out for free if they have questions if I know the character.

Recently I had one guy EXPECT a lot, for basically nothing. It was that expectance that made me angry, you can get a sense of the genuine ones to a degree.

Awesome points though thats for sure.

My personal opinion is I would LOVE to be able to contact the "gurus" and actually get them on the phone or get a response from them in my email.

Honestly, their products may be good, but it all seems really impersonal and like they're just in it for the money. I'm just another number to them.

The truth is, I am about 10-100X more likely to go through the product of someone who is accessible by email than I am to go through some guy who can't send me an email.

Even if I don't use the support, it still seems to affect whether or not I go through the material. And if I don't go through it, then doesn't that defeat the purpose of "changing lives"?

I seriously have a $5,000 course that I've gone through about 10 minutes of from a guy that has some brilliant stuff to share, but I haven't got around to actually going through it, yet I've read almost every single one of your blog posts & gone through everything I've purchased from you.

So in my opinion, definitely be available by email or phone or both rather than putting more time into products.

Yeah I think "So we can have more time to create products" was code speak for "So we can make more money" which I ain't hating on the make more money part, just the guru at the top of the hill so no one can speak to me part... Come on guys... U ain't that effen cool!

Awesome video Justin! So true about how traffic is for sales. Great reality check! :)